Frequently Asked Questions

Everything you need to know about your PrincessAce experience.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.

Do you ship internationally?

Yes, PrincessAce ships to over 50 countries worldwide. Shipping costs and delivery times vary based on your location and will be calculated at checkout.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit for your silhouette.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials ethically sourced?

At PrincessAce, we are committed to sustainable fashion. We work exclusively with certified manufacturers who uphold fair labor standards and use high-quality, durable materials.